Verizon Wireless has a long history of making phone repairs and replacing screen, camera and microphone components.
But when it comes to rooting the phone, Verizon is now asking the public for help.
The company says the issue is a bug in the firmware of the Verizon Wireless device.
It’s not yet clear whether Verizon Wireless will address the bug before a firmware update to address it is released, or if it’s too late to fix it.
A company spokesperson told the New York Times that the company was working on a firmware patch and expects it to be available this month.
The Times says Verizon Wireless was the first major wireless carrier to offer a smartphone rooting app, and has since expanded its offerings.
The update will wipe the device’s system and erase the data on it, according to the New Jersey State Police, and reset the phone’s settings.
Users who want to root the device will have to go to the Verizon web site and enter their PIN and password.
The app will then send a new, signed copy of the Android firmware to the device.
If that fails, users can try the official Verizon rooting app or the unofficial RootMe app from the Google Play store.
Verizon Wireless is one of the companies that makes and sells the popular iPhone and Android phones.
It launched its own Android phone last year, and also has an Android tablet.
Verizon has been rolling out firmware updates to its flagship phone since 2012.
The first major Android firmware update came in 2016, but Verizon Wireless stopped updating the software in 2017.
The latest firmware update is rolling out on Verizon’s flagship phones in 2018.